OMEGA · example record

Example governed decision record, AI oversight

Companion artefact, EU AI Act Article 14. Warren Smith, May 2026.

In plain English

On the morning of 14 May, a customer asked an automated system for a £4,820 refund on faulty equipment. The amount was high enough that the system was not allowed to approve it alone, so it called in a human supervisor named Sarah. This is the record of what they decided and why. It lets a reviewer verify that the stored record still matches what was committed.

Article 14 of the EU AI Act requires that natural persons can effectively oversee high-risk AI. A record of the oversight event, not just a log line, is what shows the obligation was met.

This is a stylised example. It is structurally accurate but not authoritative legal or regulatory guidance, and does not represent any specific firm, customer, or transaction. Hashes are not computed for this illustrative record.

The record

CONTEXT
  customer   #C-884213
  order      #O-2026-04471, bespoke audio, value £4,820
  window     30-day quality-assurance window applies
  authority  Tier A/B/C escalation schedule (v2026-02-17)

DECISION
  approve    full £4,820 refund + return collection + £120 goodwill credit
  by         Sarah Okafor, Senior Customer Operations Manager (#ops-2218)
  agent      prepared the case; did not commit

EVIDENCE AND ASSUMPTIONS
  evidence   order value, three photographs, spec mismatch on channel count/gain
  assumed    identity via login + 2FA; photographs authentic; moderate vision
             confidence; no fraud signal

AUTHORITY
  schedule   Tier C; agent system CS-Agent v3.4.1; hard stop above limit;
             signed approval token required

CONSTRAINTS CHECKED
  ok         supervisor delegated limit £15,000/case; token single-use
  flags      moderate vision confidence; £120 goodwill credit

OUTCOME
  status     COMMITTED; refund initiated; return booked; token consumed once

PROVENANCE
  note       Illustrative record. Hashes not computed.
  schema     validated against omega-contracts v0.2.2
  seal       illustrative (not a computed seal)

Companion artefact CC BY 4.0; the protocols are MIT. Back to OMEGA